The ability to admit fault and regret one's actions is, unfortunately, not one everyone possesses. Those people's ego eclipses their ability to feel remorse, and accepting fault would be accepting the possibility that they are fallible.
For everything you can say about this customer, at least they were willing to feel immediate regret once their demands were met… There are a lot of instances of this same thing happening where the customer would be celebrating the fact that their complaint caused someone else misery. At least when they were told that the employee had been fired, leaving his family without income just before Christmas, they realized that their actions have real-world implications.
Luckily for the employee, their boss hadn't actually taken the complaint as seriously as the customer had been led to believe and was simply pretending to follow through with the firing.
Keep reading for this story of malicious compliance. Next, see this customer who demanded $99.90 in change for a piece of candy and got their wish.
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